�������� Family (previously called Smart Family) lets parents (known in the app as Guardians) and other trusted adults (known as Members) keep an eye on kids' phones and tablets. It helps families find each other's devices and includes tools that let your Guardians and others they allow set screen time and usage limits, approve contacts, block certain websites and apps, pause the internet, see who and when you call and text over the �������� network and what websites you visit and apps you use, and monitor your driving activity. �������� Family also has Safe Walk, which lets you quickly send your device location to your emergency contacts. Your Guardian can also turn on Roadside Assistance so that you can get help if you have a problem with a car you are in, like a flat tire or a dead battery.

When a Guardian adds you to a �������� Family account, we collect from them your name, photo, birthday, trusted and emergency contacts, and info about the �������� Family features they want to use, like whether they want to block certain websites or apps, and if you are a driver or passenger (if you have turned on Driving Insights monitoring). If your phone or tablet is connected to the �������� network, we collect your device location using our wireless network, information about who and when you are calling and texting over the �������� wireless network, how much data you are using, and information about your phone or tablet, like its phone number and the type of device you are using.

The other types of information we collect depend on your Guardian’s plan, which features they turn on, and what you and your Guardian give us permission to do. ����

If you download the �������� Family companion app and give us permission, we collect your device’s precise location using GPS, the websites you visit and apps you use, the contacts saved on your phone or tablet, and your motion activity that shows if you are walking, running, biking, or riding in a car. We also collect other information about your device, like the device type, the version of the �������� Family app you are using, the features you use in the app, other device identifiers and your IP address. This information is used to provide the services requested by your Guardian.��

We will also collect a PIN from you which you can use to cancel an SOS alert that you may activate during a Safe Walk session. If you enable Driving Insights, we will collect information about where you are and other information like your trip route and distance; how fast the vehicle traveled; how the vehicle braked, sped up, and cornered; and potential crashes. This information is used to create a driving score for each trip you take. If your Guardian says you are a driver, we will also collect info about whether you are using your phone when the car is moving and use that to help calculate your overall driving score.

If your Guardian has turned on Roadside Assistance, and you request help, we will collect your name, phone number, info about your car, the address where you are asking for help, and the service you need so that our Roadside Assistance provider can help you.

If your phone or tablet is connected to the �������� network, we will also collect an E-911 address to help with emergency response in case you need help.

�������� Family only collects from you the information we need to make �������� Family work and to improve it. We never sell kids’ information or use it to show them ads.

�������� Family shares  information about you with other people on the �������� Family account and with companies that help us provide �������� Family. These companies can only use your information to provide and help us improve �������� Family and they must delete your information when they no longer need it to provide the service. We don't share information we collect through �������� Family for any other purpose.

When your Guardian adds you to their �������� Family account, they have to agree to let us collect some information about you. They can also invite you to download the �������� Family Companion app. If you download the app, you’ll be asked to let �������� Family collect some information about you, like the precise location of your phone or tablet, how you’re moving (like walking, biking, running, or in a vehicle), and the contacts on your phone or tablet. You’ll also be asked to let your Guardians and others they allow see what websites and apps you’re using, block certain ones, and pause the internet. The Companion app uses a Virtual Private Network or “VPN” to turn on these parental controls.��

Depending on your Guardian’s �������� Family plan, you may be asked to consent to the use of tamper controls that prevent you from deleting the Companion app or the VPN.

You can turn off some permissions, like the sharing of your motion activity or your contacts, in your phone or tablet’s settings. You can also change your location permission in your device settings, but �������� Family will still get your estimated location from the wireless network if you have a �������� device. You can turn off Driving Insights monitoring in your �������� Family app settings.

If you delete the �������� Family Companion app, �������� Family will stop collecting your GPS location, how you’re moving, online activity, and driving info. But �������� Family will still get your estimated location from the �������� wireless network.��

To stop all information sharing by �������� Family, your Guardian needs to remove your profile from their �������� Family app. �������� will continue to collect information to provide wireless service to your device.

We only keep the information for as long as we need it to provide the �������� Family service to you. When your Guardians don’t want to use �������� Family any longer and unsubscribe from �������� Family, or delete your profile from their account, �������� Family deletes the information we have about you.

Some states give you the right to see what data we have about you and ask to have it deleted or corrected. If you would like to see the data we have about you or ask to have it deleted or corrected, talk to your parents. They can see, delete, and make changes to some information we have about you directly in their �������� Family app or can make a request on your behalf. You can also call (800) 333-3972 to make a request to see the data we have about you or ask to have it deleted or, if you are 13 years or older, you can make a request through our �������� privacy inquiries form.

If you want to know more about how �������� Family uses your information, view our full �������� Family Privacy Policy with your parents. You or your parents can also email us at verizonfamily@verizonwireless.com.��

Last Update: March, 2025