Please visit our Privacy Notice for Kids with your child to help them understand how �������� Family treats information collected from and about them.

�������� Family (previously Smart Family) allows family members to locate each other’s devices and includes parental control tools for parents (Guardians) and others they allow (Members) to manage and monitor the devices of children (Dependents), including setting trusted contacts, device time restrictions, usage limits, and content filters; pausing the internet; and monitoring website browsing and app activity, driving behavior and events, and cellular call and text activity. �������� Family also includes Safe Walk, a feature that allows users to easily send their real time device location to their emergency contacts, as well as Roadside Assistance.

�������� Family’s privacy practices are covered by ��������’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when using �������� Family services. 

Information we collect from Guardians and Members. When Guardians and Members download the �������� Family app, �������� Family collects information from their device, including device identifiers, IP address, device type, app version, and application and feature usage.

When Guardians designate a line as a �������� Family Dependent, Guardians provide information about the Dependent, including the Dependent’s name and photo, phone number and other device information, date of birth, trusted contacts and emergency contacts.

�������� Family also collects information about the features and settings that Guardians apply to the Dependent’s device, including time and usage restrictions and content filters. When a Guardian invites other Guardians and Members to join the �������� Family account, we collect their names and phone numbers.

Additional information we collect from Guardians and Members depends on the �������� Family plan, the features enabled and the permissions granted.

Location Sharing. If you allow it, we collect location from your mobile device and, if available, estimated location from the wireless network. With your permission, we also collect motion activity information (for example, if you’re walking, running, biking, or in a vehicle).

Call and Text Activity Monitoring. With your permission, we collect your device’s contact list to enhance the call and text activity information provided about Dependents in the �������� Family app.

Driving Insights. If turned on, �������� Family uses motion activity, location, and device usage data to calculate driving insights and behaviors, such as trip route and distance, top speed, hard braking, rapid acceleration, harsh cornering, potential crash events, and device usage while in a moving vehicle. We use this information to calculate individual trip driving scores and an overall driving score. Guardians can also designate their Dependent as a passenger or driver.

Safe Walk. If you choose to provide it, �������� Family collects emergency contact information and requests that Guardians provide an emergency contact(s) for their Dependents. Emergency contacts receive a text message with the user’s real time device location if the user initiates a Safe Walk session or an SOS alert during a Safe Walk session, along with the start and end time of the Safe Walk session.

Roadside Assistance. Guardians and Members on the same �������� Wireless account can enable Roadside Assistance for themselves, and Guardians can enable it for Dependents. When roadside assistance is requested, �������� Family shares name, phone number, car details, the requested service, and the address provided for service with our Roadside Assistance provider, Signature Motor Club.

24/7 Assist. Guardians and Members on the same �������� Wireless account can enable 24/7 Assist, a professional monitoring service provided by Viiz Communications (“Viiz”). When enabled, �������� Family shares with Viiz your name, home address, and emergency contact(s). When you have an emergency and use 24/7 Assist, �������� Family will also share your device’s location with Viiz agents who will use this information to assist you. Viiz agents may share your location with your emergency contact(s) or emergency services. Viiz is an independent company and applies when it provides assistance to you.

E-911. For mobile devices connected to the �������� wireless network, we collect an E-911 address for emergency response.

Information we collect from devices designated as Dependents (including children under 13). For Dependent devices connected to the �������� network, �������� Family collects mobile device information, including phone number and the device’s make and model. When the �������� Family Companion app is downloaded on a Dependent’s device, �������� Family also collects additional information from the device, including other device identifiers, IP address, device type, app version, and application and feature usage.

Additional information we collect depends on the �������� Family plan, the features enabled and the permissions granted.

Location Sharing. When the �������� Family Companion app is installed, and when we have permission, �������� Family collects the Dependent device’s GPS location and motion activity information (for example, if they’re walking, running, biking, or in a vehicle). When the Dependent’s device is connected to the �������� network, we collect estimated location from the wireless network, even if the Companion app is not installed.

Call and Text Activity Monitoring: For Dependent devices connected to the �������� wireless network, �������� Family collects cellular call and text activity, even if the Companion app is not installed. If the Dependent allows it, we also collect the device contact list.

Web and App Activity Monitoring and Content Blocking: We request permission to install the �������� Family Virtual Private Network (VPN) through which �������� Family collects information about the Dependent’s website and mobile app usage.

Driving Insights. When the Dependent enables Driving Insights, �������� Family collects motion and location information to calculate driving insights and behaviors, such as trip route and distance, top speed, hard braking, rapid acceleration, harsh cornering, and potential crash events, and will use this information to calculate individual trip driving scores. If the Dependent is not designated as a passenger by the Guardian, we also collect device usage while in a moving vehicle, and use the driving data and device usage data to calculate an overall driving score.

Safe Walk. If the Guardian provides emergency contact(s) for their Dependent, the Dependent may set a PIN that they can use to cancel an SOS alert during a Safe Walk session.

Roadside Assistance. When a Dependent requests service, �������� Family collects name, phone number, car details, the requested service, and the service address and shares that information with our Roadside Assistance provider, Signature Motor Club.

How we use information collected.

�������� Family uses the information we collect to deliver, maintain and support �������� Family services, including for analytics. We also use mobile device information collected from Guardian and Member devices, including device identifiers, to measure the effectiveness of advertisements for �������� Family services. 

�������� Family does not collect more information from Dependents’ devices than is necessary to provide �������� Family services. �������� Family does not enable users of Dependent devices to make their personal information publicly available. 

Location and other information we collect concerning Dependent devices may be considered sensitive personal information under some state laws.

We disclose Dependent’s personal information to others on your �������� Family account and to service providers who work on our behalf. These service providers use personal information disclosed to them only to provide �������� Family services, including for analytics, and are required to delete the information when it is no longer needed to provide the service. We do not sell information we collect from Dependents as part of this service or information from or about Dependents’ devices or share it for any other purpose, including targeted advertising. 

For Guardians and Members. Depending on the features enabled, Guardians and Members provide consent for the collection of certain information from their devices, including GPS and network location, motion activity data, and device contact lists. They can update their GPS location, motion activity data and device contacts permissions in their device settings. They can also enable and disable Driving Insights, Roadside Assistance, and 24/7 Assist in the �������� Family app.

For Dependents. When Guardians set up �������� Family, they provide consent for �������� Family to collect personal information from Dependents' devices. When Dependents download the �������� Family Companion app, �������� Family asks for consent to collect certain information depending on the features enabled, including precise location, motion activity data, device contacts, and web and app activity monitoring.

Dependents can change permissions in their device settings for collection of motion activity data, device contacts, and GPS location. If a Dependent changes location sharing permissions in their device settings or if the �������� Family Companion app is uninstalled, �������� Family will continue to collect and share estimated network location unless the Guardian removes the �������� Family Dependent profile in the �������� Family account. Dependents can also turn off Driving Insights in the �������� Family Companion app settings and Guardians can disable Roadside Assistance in the �������� Family app settings.

Some �������� Family plans ask Dependents to consent to the use of tamper controls that prevent the deletion of the Companion app or the VPN, which is used for certain parental controls, like web and app activity monitoring or content filtering.

If a Dependent or Guardian removes the �������� Family Companion app from a Dependent’s device, precise location, real-time motion activity, screen time monitoring and web, app and driving activity monitoring services will no longer be available within �������� Family.

A Guardian can revoke permission for �������� Family to collect all personal information from a Dependent by removing the �������� Family Dependent profile in the Guardian’s �������� Family app. �������� will continue to collect information to provide wireless service to the line.

Guardians may review the personal information collected by �������� Family from Dependent devices. For more information or assistance with these choices or if you have questions or concerns about our privacy practices, you can contact us at verizonfamily@verizon.com.

You may have additional privacy rights under state privacy laws. You can read more in the full privacy policy.

Last Update: December, 2024