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Bring in your old device, including a cell phone, smartwatch or tablet, and ºìÌÒÆåÅÆ will appraise the market value of your device and give you a credit on your account (or virtual gift card) good toward a new device or other products and services available through ºìÌÒÆåÅÆ. You may also be eligible for additional trade-in value depending on new or existing promotions. Here are some answers to the most common questions about the device trade-in process.

Almost anything ºìÌÒÆåÅÆ sells. You don't have to apply your credit towards a new phone. You can apply it towards a tablet—even a smartwatch. If you'd like, you can apply it towards your bill, or save it for a future purchase, including accessories and gaming products. ºìÌÒÆåÅÆ will pay for shipping to return the trade-in.

No. If your device has an active device payment agreement balance that is billed on your ºìÌÒÆåÅÆ bill, it must be paid off before submitting to the Trade-in Program, unless you qualify for a promotional offer that accepts a remaining balance.

If you turn in your phone, tablet or smartwatch at a ºìÌÒÆåÅÆ store, you can get an instant appraisal and a credit while you wait. If you choose to trade-in online, expect your gift card within 4-6 weeks or your account credit within 1-2 bill cycles from the time ºìÌÒÆåÅÆ receives your device.

Also see our support hub.

The better condition your deviceis in, the better return you will get on your trade-in. A device in "Great" condition may have a few light scratches and scuffs. A "Very Good" device will be slightly more scratched up. A device in "Good" condition will have more substantial scratches, scuffs or dents on the phone case and may also have minor scratches on the screen. You may also be eligible for additional trade-in credit under certain trade-in promotional offers that we offer from time to time.

ºìÌÒÆåÅÆ appraises the market value of your device based on make, model and condition. You may also be eligible for additional trade-in value depending on new or existing promotions. The quickest way to find out about your eligibility for trade-in credit is to visit ºìÌÒÆåÅÆ's Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you'll be notified of the final value of a credit after ºìÌÒÆåÅÆ receives your device.To learn more about the process, check out this step-by-step how-to guide.

There are three options for sending your device back to ºìÌÒÆåÅÆ. One, after initiating your trade-in through My ºìÌÒÆåÅÆ, you can request a shipping kit from us which we will send to your home to send back your device in. You can also use your own packaging, and there will be instructions on how to properly pack your device.

Alternatively, you can choose to bring your device into your local ºìÌÒÆåÅÆ store.

Before you ship the device to us:

• Transfer your content either to the cloud or your computer.
• Turn off Find My Device (Android) or Find My App (iOS).
• Restore your device to factory default settings.
• Keep or destroy removable or portable memory cards or modules (i.e., memory card, SIM card).

Android: The steps will vary depending on the brand of device you have (i.e., Samsung, Google, etc.), but generally it's done in the Settings app. Please consult the directions for your specific device.

Apple: After you have backed up your data and disconnected your device from the cloud, go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. You may have to put in your AppleID and password when disconnecting specific apps.

Also see our support hub.