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Yes, Fios Quantum Gateways do support the Self Organizing Network feature. Please visit the dedicated SON support pageÌý²¹³ÙÌýverizon.com/sonsupport for more SON information.

Reboot your router first allowing enough time to restore your Internet connection.

Reboot the FNE by removing and reinserting the power cable.

Within 10 minutes of the FNE reboot, the Wi-Fi name(s) should be configured on your Fios Network Extender.

If this does not resolve the issue check your Wi-Fi connectivity without the FNE. Learn more about how to troubleshoot Wi-Fi connectivity issues.

Some homes or businesses may be too large for the router signal to cover the entire location. There could also be interference from walls, microwaves, cordless phones, etc., that can weaken the Wi-Fi signal.

Wi-Fi extenders help extend the reach of the Wi-Fi signal in your home or business where the Wi-Fi signal is weak or no signal is available. To get the most out of your Network Extender, place it and your router at an optimal location. Learn more about how to improve your Wi-Fi coverage.

No, ºìÌÒÆåÅÆ Set-Top Boxes do not communicate over wireless signals.

All Wi-Fi-enabled devices that support the 802.11b, g, n, and ac Wi-Fi standards (laptops, tablets, smartphones, gaming consoles, TVs, etc.) can be connected to the Fios Network Extender.

Note: WCB3000N does not support 802.11ac.

Yes, the Network Extender has an accessible user interface where configuration changes can be made. To learn more, please refer to your user manual below.

There is no need to upgrade your existing Fios Network Extender at this time; however, the latest Fios Network Extender WCB6200Q, can support the 802.11ac Wi-Fi standard which is not supported by the ºìÌÒÆåÅÆ 1st generation Network Extender WCB3000N.

All ºìÌÒÆåÅÆ routers are compatible with both the WCB6200Q and the WCB3000N Fios Network Extenders; however, some older router models will require manual configuration to replicate the Wi-Fi names for your router.

Yes. Extenders can be connected back to the router via coax or by an Ethernet cable. The Fios Network Extender does not communicate with the router wirelessly.

Network Extender model# WCB6200Q can be wall-mounted. Wall mount brackets can be found at the Fios accessory website.

All Fios Network Extenders support dual band Wi-Fi networks (2.4GHz & 5GHz) with its own default Wi-Fi Names and password. When the Fios Network Extender is connected to your home or business network, the extender receives the Wi-Fi names from your router and replaces its default Wi-Fi Names with those of the router. If you choose not to have your Fios Network Extender replicate the router Wi-Fi Names, you can disable this feature and use the Wi-Fi name and password printed on the Network Extender label. Please refer to the User Guide found for instructions on disabling this feature.

No, the extender requires a connection back to the router via coax or Ethernet to pass data traffic back to router and on to the Internet.

WPS will allow the extender to replicate the Wi-Fi names configuration from the router but this may cause other issues and is not recommended.

Yes. Non-ºìÌÒÆåÅÆ extenders can be used with Fios routers but will likely require a manual setup.

Please refer to the quick start guide of the model you have for wiring setup.

Fios Network Extender WCB6200Q, should always be kept in an upright position for optimal performance.